Best word solution’s call center solutions are centered around our YOUR Agent program—the industry’s most advanced outsourced customer service solution. In addition to this program, Best word solutions provide a full suite of services and technology-backed solutions to support call centers around the world. Whether your customer base is multilingual or predominantly speaks a single language, Best word solution’s call center solutions help deliver the most responsive and attentive service to your customers.
YOUR Agent
With Best word solution’s YOUR Agent program, organizations can fill interim or ongoing needs with outsourced talent that functions at the same high level as your full-time, permanent employees. In both English-only and multilingual call center environments, YOUR Agent allows you to accomplish a wide variety of customer service tasks without hiring additional talent.
YOUR Agent can:
- Act as first-level phone support
- Assist with customer support, Q&A, order taking, promotional campaigns, and other activities
- Answer and / or initiate calls in any language of your choosing
- Work directly into your CRM or database applications
- Serve as failover resources in conjunction with your existing pool of agents